Shipping & Returns

Shipping
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to amend any order details once the order has been placed. When your order is shipped, we will send you a confirmation email. Please contact our customer service if you have any questions or concerns about your order.

Costs & Time
International orders are shipped via DHL. Please note that the goods will require a signature upon delivery. Shoppers from outside EU and Switzerland may have to pay tax or duty in their home country. Please contact your local customs office for further information.
Delivery times are estimates and provided as guidelines only. We will do our best to ship your order as soon as possible but cannot be responsible for any delays which arise due to higher reasons.

Italy: Standard delivery from 3 to 5 working days
Europe: Standard delivery from 4 to 6 working days
World: Standard delivery from 6 to 12 working days

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. The customer must contact customer service before returning the goods.
Returns will not be accepted if the tags have been removed, if the item has been used, soiled or damaged in any way. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Please note that all return costs are at the customers expense.
In order to make sure your return reaches us safely, we strongly advise you to use an insured and tracked service. Otherwise we do not guarantee that we will receive your returned item.
Please email info@maisonlamoureux.com for further instructions

Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If the return is accepted you’ll be automatically refunded to your original payment method, please allow 5-10 working days for a refund to be credited back to your payment method. Original shipping charges, duties, or taxes will not be refunded.

Product
All our products are made with the utmost care and precision. In the unlikely event that a product is deemed faulty within a period of 6 months after the purchase, we will try our best to either repair, replace, or refund an item at no additional cost.

Pre-orders Terms & Conditions
A pre-order gives you the chance to reserve and buy an item before it is available in stock. For these items there is a “Pre-order” button, instead of an “Add to cart” one. We will put you on a waiting list for the next production window and inform you about the estimated delivery window on the product page of the respective item.

Payment
The purchase price does not include import taxes, customs duties, transfer fees and other governmental charges, which are buyers responsibility.